Resources and prevention

Build better habits before the next dispute.

Our support includes prevention tips to help you improve the processes, tools, and records behind your next transaction.

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Make expectations clear.

Explain your delivery, service, refund, and cancellation terms before payment. Keep a record of what the customer accepted.

Document what happened.

Keep organized transaction records and relevant delivery or service evidence so the facts are easier to retrieve.

Keep customers informed.

Communicate delays, changes, and refunds promptly. Preserve the relevant exchange and address concerns early.

Stay informed.

Explore Merchant Rescue's resource guides, articles, and industry conversations.

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