You earned the revenue. You should not have to navigate the defense alone. Chargeback Navigator brings together guided tools and people who help you understand the dispute, strengthen your evidence, and prepare a clear response.
First submission free. Future requests $12.50. No subscription required.
*Based on case outcomes reported by Chargeback Navigator. Historical performance does not guarantee future results. Outcomes vary by card brand, issuing bank, dispute reason, response timing, and the documentation you can provide.
** Based on cases and fees that are charged through avoidance of chargeback, defense cost and additional fines when a chargeback is represented and lost.
per defense request
Your next defense request is FREE
First submission FREE. Future requests $12.50.
They take time, attention, and energy away from your business. Does any of this sound familiar?
You delivered the product or service. Now you are being asked to defend the payment you worked to earn.
Running your business is already a full-time job. Finding documents and figuring out what to say adds another task to your day.
Submitting a response does not always lead to the result you expected. You need clarity on what evidence matters and what may have been missing.
A notice and a deadline are not the same as guidance. You need someone to help you understand the next step.
Chargeback Navigator was created to provide a true advocate in the dispute process. Our tools organize the work. Our people help you strengthen it. Together, they give you a practical path from a chargeback notice to a better-prepared defense.
Get a plain-language explanation of the chargeback reason and the information needed to address it.
Receive a response strategy shaped around your transaction, the dispute, and the records you can provide.
Identify missing documentation and discuss ways to make the facts and supporting records clearer.
Receive a response organized for the applicable card brand and dispute type, with supporting evidence presented clearly.
We track card-brand rules and submission requirements to help align your response with the applicable process and your processor's instructions.
Use practical prevention tips to improve documentation, policies, customer communication, and day-to-day payment procedures.
Built to help you present the facts clearly, not promise an outcome.
Move the slider to compare a flat $12.50 defense with the fee range clients and online reviews have reported for competing solutions.
*Illustration only. Competing-solution range reflects what clients and online reviews have reported ($25.00 to $50.00 plus 5% to 10% of the revenue defended); actual fees vary by provider. Comparison assumes the revenue is successfully defended. Outcomes are not guaranteed.
Two phases. Clear instructions. Support along the way.
Create a profile. Upload your documents and initial response. Let the Chargeback Navigator process and team help you take the next step.
First submission FREE. Future requests $12.50. No subscription required.
Sign up. Stay informed. Defend your revenue with confidence.
