More answers, prevention & next steps.
We help you understand a dispute, identify supporting evidence, develop a defense outline, and prepare an organized response. The service combines guided tools with people who can help you strengthen the submission.
Your first submission is free. Future defense requests are $12.50 each as a Chargeback Navigator member. No subscription is required.
No. Outcomes depend on the card brand, issuing bank, dispute reason, deadlines, and the evidence available. Chargeback Navigator helps prepare your defense; it does not control the decision. If your case is unsuccessful, your next defense request is free.
Your next defense request is free. Share the outcome through the portal so the team can review the result and help you take the next step. The offer covers a future defense request, not the disputed amount or processor and bank fees.
The workflow prepares the response for you to submit through your processor’s required channel. Uploading to Chargeback Navigator does not itself file a response with the processor or issuing bank. Follow the final instructions and keep proof of submission.
Start as soon as you receive the notice. Use the response deadline stated by your processor, not a general online timeline. Contact your processor promptly when time is short. Do not assume an upload pauses or extends the deadline.
Provide the chargeback notice, your prior response, and the decision. Available next steps depend on the dispute stage, applicable rules, and remaining deadlines. A closed case may not be eligible for another response.
Use the client portal, not general email, for case documents. Include the notice, your initial explanation, and relevant supporting records. Do not include card security codes, PINs, or full payment-card images.
Create a profile. Upload your documents and initial response. Let the Chargeback Navigator process and team help you take the next step.
First submission FREE. Future requests $12.50. No subscription required.
Sign up. Stay informed. Defend your revenue with confidence.
