Two phases. Clear instructions. Support along the way.
Open the client portal and create your member profile. Upload the chargeback notice, the stated deadline, relevant documents, and your initial explanation or response.
Follow the requested evidence checklist. Provide any additional records and be open to a discussion about how to strengthen your submission.
Chargeback Navigator prepares an organized response aligned with the applicable card-brand requirements and dispute type. Review the facts, attachments, and instructions before submitting.
Submit the response through the channel required by your processor or acquiring bank. Keep confirmation of submission, then share the decision so we can help you learn from the result.
Your deadline matters. Uploading documents to Chargeback Navigator is not the same as submitting a response to your processor. Follow the deadline and submission instructions in your chargeback notice. Contact your processor promptly when a deadline is close.
The documentation needed depends on the dispute. Start with the notice, your explanation, and the relevant facts.
The dispute reason or code, case reference, and response deadline.
The receipt or invoice, amount, transaction date, and relevant payment records.
A factual timeline and any response you have already submitted.
Tracking, delivery confirmation, signed work orders, or other completion records, as applicable.
Relevant terms, return or cancellation policies, and evidence of customer acknowledgement.
Relevant messages, refund records, and attempts to resolve the concern.
Use the client portal for case documents. Do not upload CVV/CVC codes, PINs, or full payment-card images. Redact unnecessary card and personal information. Provide accurate, relevant records only.
Create a profile. Upload your documents and initial response. Let the Chargeback Navigator process and team help you take the next step.
First submission FREE. Future requests $12.50. No subscription required.
Sign up. Stay informed. Defend your revenue with confidence.
