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FAQ's

General Questions

01. When will my order ship?

While most orders are approved same day and shipped by the next business day, the process may take longer pending documentation needed during your physician consultation. It is important to monitor your messages frequently and answer any physician requests promptly. Once approved, all orders are shipped within 24 hours for

02. What is included in the price?

UrWay Health does not believe in hidden fees. All prices are all inclusive of the medication, physician consultation, supplies, overnight shipping and full access to our support and clinical teams.

03. Do you have a membership fee?

No, there are no membership fees with UrWay Health. All of our prices are all inclusive with no added or hidden fees.

04. What if I don’t qualify for any medications?

Ultimately, your doctor will determine if you qualify for the requested medication. Your physician will explain why you are or are not qualified.

05. How long will my medication take to be delivered?

Your physician will write an electronic prescription for your medication. The mail order pharmacy should receive the prescription the same day. Your medication should be delivered no later than 72 hours after the prescription is received by the pharmacy. The 72-hour delivery is not a guarantee, but almost all medications

06. How often will my rx be shipped?

This is dependent upon the weight loss treatment prescribed by your physician, but typically every 4 weeks.

07. Are compounded medications covered by insurance?

No, compounded weight loss medications are not covered by insurance. All services are self-pay and UrWay Health will do their best to work within your monthly budget.

08. Which Compounding Pharmacy does UrWay Health use?

UrWay Health has partnered with US based compounding pharmacies that have been designated by the FDA as 503A compounding pharmacies.  These pharmacies are required by state boards of pharmacy to comply with USP (United States Pharmacopeia) and other guidelines. UrWay Health utilizes compounding pharmacies that adhere to applicable federal and

Weight Loss

01. What if I don’t qualify for weight loss injections?

Ultimately, your doctor will determine if you qualify for the desired medication. Your physician will explain why you are or are not qualified. Each of the physicians are trained to work directly with you to evaluate your situation and match the best product to meet your goals.

02. How do I inject weight loss medications?

You will be using the weight loss injections at home. Your doctor, pharmacy or our customer service team will teach you how the injections will be given, plus you will be given an instructional video.

03. What are the potential side effects of weight loss drugs?

Each of the drugs have their own common side effects. As an example, common side effects of GLP-1s include: nausea, abdominal pain, belching, vomiting, constipation, gas and diarrhea All medications, including GLP-1s, can cause side effects that can be mild or serious. This is not a comprehensive list of all

04. What happens when I stop taking the medicine?

People tend to gain weight after stopping their weight loss medication which is why changing your diet and exercise are an important part of your long-term weight loss goals. Your physician can give you more information on how to maintain your weight loss when you stop your medication.

05. How will my dosage be managed and how often will I talk to a doctor?

Your physician will manage the dosage of any prescribed medication. It is important for your doctor to monitor your progress in the medical weight loss program. As part of the program, you will speak to your doctor approximately once every 4 weeks. You will also have access to our customer

06. How long will my medication take to be delivered?

Your physician will write an electronic prescription for your medication. The mail order pharmacy should receive the prescription the same day. Your medication should be delivered no later than 48 business hours after the prescription is received by the pharmacy. The 48-hour delivery is not a guarantee, but almost all

07. How often will my rx be shipped?

This is dependent upon the weight loss treatment prescribed by your physician, but typically every 4 weeks.

08. Are compounded weight loss injections covered by insurance?

No, this program is not covered by insurance. All services are self-pay.

Anti-Aging

01. How do I administer the injection and how often should I use it?

You will draw up the prescribed amount with the provided insulin needle and syringe, then inject subcutaneously as directed by the physician.

02. Where on my body should I use the injection?

Ideally, the injection is administered into a fatty layer of skin, such as: back of arm, abdomen, or flank/lumbar region.

03. What comes with my NAD+ or Glutathione injection order?

Your order will arrive with the following: one (1) vial of injectable solution, syringes, and needles for administration for 4 weeks of treatment.

04. How long before I start to feel benefits/results?

Most patients will notice a boost in energy within an hour or two of injection. Optimal results are seen over the course of time.

05. How do I know which dosage to buy?

Based on your prior history, medical intake questionnaire and physician consultation, your doctor will discuss the most appropriate dosing that meets your goals.

06. How do I cancel?

You are free to cancel at anytime. Simply reach out to support@urwayhealth.com.

07. How long will my medication take to be delivered?

Your physician will write an electronic prescription for your medication. The mail order pharmacy should receive the prescription the same day. Your medication should be delivered no later than 48 business hours after the prescription is received by the pharmacy. The 48-hour delivery is not a guarantee, but almost all

08. What are the potential side effects of NAD+ or Glutathione injections?

Each of the drugs have their own common side effects. As an example, common side effects of NAD+ and Glutathione include:  nausea, heartburn, injection site redness, dizziness, fatigue, head ache. All medications, including NAD+ and Glutathione, can cause side effects that can be mild or serious. This is not a comprehensive

Wellness

01. What if I don’t qualify for Sermorelin or other medications?

Ultimately, your doctor will determine if you qualify for Sermorelin. Your physician will explain why you are or are not qualified.

02. What happens when I stop taking the medicine?

Your physician can give you more information on what happens when you stop taking Sermorelin.

03. How will my dosage be managed and how often will I talk to a doctor?

Your physician will manage the dosage of any prescribed medication. It is important for your doctor to monitor your progress.  As part of the program, you will speak to your doctor approximately once every 4 weeks. You will also have access to our customer service team for any questions.

04. How long will my medication take to be delivered?

Your physician will write an electronic prescription for your medication. The mail order pharmacy should receive the prescription the same day. Your medication should be delivered no later than 48 business hours after the prescription is received by the pharmacy. The 48-hour delivery is not a guarantee, but almost all

05. How often will my rx be shipped?

This is dependent upon the weight loss treatment prescribed by your physician, but typically every 4 weeks.

06. Is compounded Sermorelin covered by insurance?

No, this program is not covered by insurance. All services are self-pay.

07. What are the potential side effects of sermorelin?

Each drus has their own common side effects. As an example, common side effects of sermorelin include: pain, redness, or swelling at the place of injection, headache, dizziness, nausea, abdominal pain, sleepiness, flushing and rash. All medications, including sermorelin, can cause side effects that can be mild or serious. This

08. What are the potential side effects of NAD+ or Glutathione injections?

Each of the drugs have their own common side effects. As an example, common side effects of NAD+ and Glutathione include:  nausea, heartburn, injection site redness, dizziness, fatigue, head ache. All medications, including NAD+ and Glutathione, can cause side effects that can be mild or serious. This is not a comprehensive

Sexual Health

01. Are ED injections safe?

Yes, when done under the supervision of a medical professional, both trimix and quadmix are extremely safe and effective treatments for erectile dysfunction (ED). As with any medicine, trimix and/or quadmix can come with side-effects, the most common of which are headaches, dizziness, pain at the injection site, and prolonged

02. How does trimix work for ED?

The ingredients in trimix— alprostadil, phentolamine, and papaverine — are all considered vasodilators. They work by widening blood vessels and causing more blood flow to the penis. This can result in an erection.

03. Where is trimix injected?

trimix is injected directly into the shaft of the penis shortly before sex. To see a detailed injection video for trimix, you can click here: https://www.youtube.com/watch?v=-KGLryQMdsk

04. How long does it take to work?

Trimix is used shortly before sex. That’s because it usually takes about 5-10 minutes to get an erection after your dose. But if you don’t get an erection, don’t give yourself another dose unless instructed by your healthcare provider. Don’t take a different ED medication unless directed to — this can

05. How long does it last?

An erection usually lasts for 30 to 60 minutes. This can vary. But if it lasts over 4 hours, this is considered a medical emergency.

06. What are the dangers of using trimix?

Trimix can be an effective treatment for erectile dysfunction (ED). However, if used incorrectly, it can also have potential side effects and dangers. Some of the common side effects of Trimix include: Pain or swelling at the injection site Blood in the urine Fainting or dizziness Nausea or vomiting etc.

07. Can I use trimix daily?

A healthcare provider should decide how often to use it based on the person's needs and health conditions. In general, trimix is not recommended for daily use. Using trimix daily can increase the risk of side effects and complications. Prolonged and frequent use of trimix can also lead to the

08. How is trimix stored?

The vial of trimix that you are currently using should be stored in the refrigerator. Trimix can be left at room temperature for a short period while you are using it. While traveling, transport trimix with an ice pack.

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UrWay Health, LLC operates as a patient management platform in collaboration with independent medical providers utilizing the UrWay Health, LLC platform. It is important to note that medical or pharmacy services are not provided directly by UrWay Health, LLC, and payment does not guarantee that a medical provider will write a prescription. Medical services are rendered by independent providers. The information presented on this website serves solely for informational purposes and should not be construed as a replacement for professional medical advice, diagnosis, or treatment. Individuals with inquiries or concerns regarding their health are advised to consult their physician. This website functions as an advertisement for services and does not endorse any specific medications.
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