Privacy Policy

Effective Date: January 1, 2026
Last Updated: February 12, 2026

Pro Winds Sax Shop (“we,” “our,” or “us”) operates as part of Pro Winds and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our WooCommerce-powered website, make a purchase, schedule service, or otherwise interact with us.

By using our website, you agree to the practices described in this policy.

 

1. Information We Collect

 

A. Information You Provide

When you:

• Place an order

• Create an account

• Schedule a repair or service

• Contact us

• Subscribe to our email list

We may collect:

• Name

• Billing address

• Shipping address

• Email address

• Phone number

• Account login credentials

• Purchase history

• Service/repair details

• Any information you provide in forms or communications

 

B. Payment Information

Payments are processed securely through third-party payment processors integrated with WooCommerce (such as Stripe, PayPal, or other gateways). We do not store full credit card numbers on our servers.

 

C. Automatically Collected Information

When you visit our site, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited

• Time spent on pages

• Referring website

• Cookies and usage data

WooCommerce may also store cookies to:

• Keep items in your cart

• Remember login sessions

• Process checkout

• Prevent fraud

 

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Provide repair and service updates

• Manage customer accounts

• Send transactional emails (order confirmations, shipping notices)

• Send marketing emails (if you opt in)

• Improve website performance

• Prevent fraud and enhance security

• Comply with legal and tax obligations

 

3. Cookies and Tracking Technologies

Our WooCommerce site uses cookies and similar technologies to:

• Maintain shopping cart functionality

• Improve user experience

• Analyze traffic and behavior

• Deliver marketing communications

You may disable cookies through your browser settings. However, some features of the website may not function properly.

If we use analytics tools (such as Google Analytics) or advertising pixels, those tools may collect additional usage data in accordance with their own privacy policies.

 

4. Sharing Your Information

We do not sell personal information.

We may share your information with:

• Payment processors

• Shipping carriers

• Email marketing platforms

• Website hosting providers

• Analytics providers

• Legal authorities if required by law

These service providers may only use your information to perform services on our behalf.

 

5. Data Retention

WooCommerce stores order information for tax, accounting, and customer service purposes. We retain personal data:

• As long as necessary to fulfill orders

• As required by tax and accounting laws

• Until a deletion request is processed (where legally permitted)

 

6. GDPR (European Union Residents)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

 

Your Rights Include:

• Right to access your personal data

• Right to correct inaccurate data

• Right to request deletion (“right to be forgotten”)

• Right to restrict processing

• Right to data portability

• Right to object to processing

• Right to withdraw consent at any time

To exercise these rights, contact us using the information below.

If you believe your data protection rights have been violated, you may lodge a complaint with your local supervisory authority.

 

Legal Basis for Processing

We process your personal data under the following legal bases:

• Performance of a contract (processing orders)

• Legal compliance (tax/accounting requirements)

• Legitimate business interests (fraud prevention, site improvement)

• Consent (email marketing subscriptions)

 

7. CCPA (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know what personal information we collect

• Request deletion of personal information

• Request disclosure of categories and specific pieces of personal data collected

• Opt out of the sale of personal information (we do not sell personal information)

• Not be discriminated against for exercising privacy rights

 

Categories of Information Collected

We may collect:

• Identifiers (name, email, address, IP address)

• Commercial information (purchase history)

• Internet activity (website usage data)

• Financial information (processed via secure payment providers)

To submit a CCPA request, please contact us at the information listed below.

 

8. Data Security

We implement appropriate technical and organizational measures, including:

• SSL encryption

• Secure hosting

• Limited administrative access

• Secure payment gateways

However, no internet transmission is 100% secure.

 

9. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

 

10. Third-Party Services

WooCommerce may integrate with third-party services including:

• Payment gateways

• Shipping providers

• Email marketing services

• Analytics platforms

These third parties maintain their own privacy policies.

 

11. International Data Transfers

If you are accessing our website from outside the United States, your information may be transferred to and processed in the United States where data protection laws may differ from those in your country.

 

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

 

13. Contact Information

If you have any privacy-related questions or would like to exercise your rights, please contact:

Pro Winds Sax Shop
Phone: 1-877-855-0907