The Modern Restaurant Reality
In today’s restaurant world, operators are facing more pressure than ever. The guest experience still demands consistency, speed, and hospitality—but behind the scenes, it’s chaos. Staffing shortages, rising food costs, and disjointed technology systems are forcing many restaurants to operate at 50% of their needed workforce while trying to keep customers happy and margins intact.
At Tried & True Consulting, we work closely with restaurant owners to evaluate their operations and implement payment and POS solutions that actually work. The right tools do more than process transactions—they help you serve more customers, faster, with fewer staff and less friction.
The 7 Biggest Restaurant Operational Challenges Today
Here are the most common problems we see from operators:
- Operating at ~50% of necessary staff
Hiring is a major challenge. High turnover makes training ineffective, and call-outs leave management scrambling. - High turnover + low training retention
It’s hard to train effectively when staff don’t stay long. Every shift feels like starting from scratch. - Guests uncomfortable handing cards to servers
More customers prefer secure, touchless payments but don’t have options. - Rising food costs and smaller checks
Customers are splitting meals or ordering fewer items, cutting into your average ticket. - No customer data or loyalty tracking
Without tools to capture guest info, it’s hard to bring them back. - Disjointed third-party ordering
Multiple tablets, manual re-entry, and missed orders are a constant source of stress. - Unreliable or outdated IT infrastructure
Poor Wi-Fi, old printers, and non-PCI compliant networks delay service and put your data at risk.
Payments & POS Must Work Harder Than Your Staff
Many operators rely on legacy systems like Square or patchwork setups that don’t address these pain points. These systems:
- Don’t reduce your need for labor
- Don’t automate reordering or upselling
- Don’t integrate with online orders
- Don’t track guest behavior
It’s time for your POS to become your smartest employee.
GoTab in Action – A Real-World Transformation
We’ve seen firsthand how GoTab has changed the game. In one case, a 250-seat venue was served by just three front-of-house staff members using GoTab’s system.
The results:
- ⏱️ 28% faster food delivery using KDS (no paper tickets)
- 🍻 Customers reordering with ease via QR code — more drinks, more food, no waiting
- 💰 30% higher sales, 20% more tips
GoTab empowers your customers to place and pay for orders on their phones. Your staff focuses on service, not transactions. The kitchen gets clean, accurate orders instantly. And you capture data that fuels your future marketing.
The Hidden POS Killer—Your IT Network
Even the best POS can fail if the foundation is weak. Too often we see:
- POS on a shared back office network (not PCI compliant)
- Weak Wi-Fi causing handhelds and tablets to fail
- Outdated printers that delay service
Investing in the right infrastructure is non-negotiable. A clean, fast, secure network is the backbone of every great service experience.
Tried & True Consulting – Helping Restaurants Build Smarter
We know what operators are dealing with because we work with them every day. Tried & True Consulting partners with platforms like Sound POS, Clover, Quantic, and GoTab to help restaurants design systems that support their people, protect their bottom line, and serve their guests better.
We don’t just sell POS—we help you run a smarter business.
Let’s Talk Shop
If you checked more than two items, it’s time to rethink your POS and payments strategy so let’s talk. Schedule a consultation with Tried & True and we’ll help you:
- Evaluate your POS and payment systems
- Identify process inefficiencies
- Improve labor and service flow
- Build a path to higher sales with fewer headaches
- Create or enhance the marketing processes to help you attract and have patrons return to your restaurant
BONUS: Get a free IT Network Assessment
You can contact Tried & True Consulting and receive a complimentaty network assessment (worth $99.00) and spend time with a leading consultant that is helping restaurants reduce expenses, increase efficiency, provide exceptional support and help grow the bottom line. Our goal is to empower you to focus on delivering the experience, flavors and food that you were born to do.
